Turn one time shoppers
into regulars.
Basement adds live chat, a 1 on 1 AI agent, and a rewards program to your Shopify store. Three engagement tools, one script tag.
No credit card required. Installs in under 2 minutes on Shopify.
One widget, three upgrades.
Live chat, a smart agent, and a rewards program. Replace three SaaS tools with one script tag.
Live shopper chat
A live room on every product page. Shoppers see who else is browsing, ask questions, and answer each other in real time.
1 on 1 AI agent
A Baseling trained on your catalog, FAQs, and policies. Answers every shopper instantly, in your brand voice, 24/7.
Rewards program you fund
Customers earn points and climb tiers as they engage. You decide what each tier unlocks (a discount code, free shipping, early access). We run the program, you set the perks.
From script tag to first reply in under 5 minutes.
Install, train, ship. The flow below auto plays.
Install the script
One block in the Shopify theme editor. We render the bubble, you do nothing.
Everything a modern storefront needs.
Room chat on every product
Live shopper to shopper chat with presence count. The buzz of an opening night, all year round.
1 on 1 AI agent
Baseling trained on your catalog, FAQs, and past tickets. Cites your own pages, never makes things up.
Points and tiers
Shoppers earn points for engaging with your store and climb tiers automatically. We track the ledger, you focus on the perks.
You set the perks
Map any tier to a discount code, free shipping, or early access. Margin stays in your pocket, not ours.
Verified buyer badges
Real buyers get a badge that follows them across every message. Social proof in every thread.
Your brand voice
System prompt and tone presets per merchant. Reads like your best CX rep wrote it.
Crisis mode in one click
Outage, recall, bad press? Pause the room, broadcast a statement, freeze posting instantly.
Daily insights
Top objections, most asked SKUs, sentiment by page. Direct line to what shoppers actually think.
Team seats and roles
Invite teammates, scope permissions, audit every action. Built for ops teams, not just founders.
Replaces three tools
Live chat widget, AI helpdesk, loyalty app. One install, one bill, one dashboard.
Distributed as an official Shopify app.
Embedded admin, App Embed Block, OAuth handled for you. The widget loads inline on every storefront page. No theme code to fork, no manual script tag to maintain.
- Install from the Shopify App Store
- Toggle the App Embed Block on in your theme
- Tune voice, knowledge, and floor level perks from the dashboard
- Watch the first conversation land and the first points get earned
Your storefront, on the Basement map.
Basement is the consumer browser where users chat about the sites they visit. When the widget is live on your store, every Basement user who lands on your storefront joins your room. The more your room buzzes, the more new shoppers discover you.
- Live Basement users browse stores
Every Basement consumer is a potential walk in. Power users hunt for the rooms with the most buzz.
- Foot traffic from any page
When a Basement user opens your storefront, they join your room automatically. No app install, no signup, no friction.
- More buzz means more visitors
Stores with active rooms rise to the top of Basement's discovery feed. Engagement begets engagement.
Start free. Upgrade when the room fills up.
Annual plans are 10× monthly. Two months on us. Switch plans or cancel anytime from the dashboard.
Try the room on one storefront.
- 1 storefront
- 1 seat
- Room chat + sticker notes
- Up to 500 messages / month
Built for active stores doing real volume.
- Up to 3 storefronts
- 3 team seats
- Trained Baseling with knowledge sources
- Crisis mode + moderation tools
- Daily analytics rollups
When the inbox actually matters.
- Unlimited storefronts
- 10 team seats
- Priority Baseling latency
- Custom voice + brand prompts
- Webhook + API access
Need more seats, custom integrations, or a dedicated success partner? Email us about Enterprise.
Chat. AI. Rewards.
One install.
Two minutes to install. Free to try. No credit card.